Store Policies

Ordering and payment

Online product prices are asking prices. There is a $5 minimum on checkout requests and recorded POS sales. An item is reserved only after availability, payment, and terms are confirmed. Square payment links, when displayed, lead to secure Square-hosted checkout; we do not collect card numbers on this website. Any additional permitted charges are disclosed before payment. Variable-amount Square links do not automatically calculate a cart total or apply a newsletter reward.

Pickup, local delivery, and shipping

Local pickup: Free for confirmed orders. Pickup location and timing are arranged directly with Earthly Treasures before the customer arrives.

Local delivery: Where we can reasonably deliver, the proposed standard delivery charge is $5 on merchandise orders under $20. For merchandise orders of $20 or more, we may offer free local delivery within our confirmed service area. Delivery is not automatically guaranteed: the address, driving distance, schedule, and any exceptions must be agreed before payment. If the location is outside our delivery area, we will quote a separate charge or offer pickup instead. Merchandise minimums and discounts are determined separately from any delivery fee.

Shipping: U.S. postal shipping may be available for eligible items. Postage and packing charges are quoted after checking the destination ZIP code, package dimensions, weight, and current USPS services. We do not currently provide live shipping rates at checkout. Customers must approve the total before paying.

When sending an online checkout request, please state whether you prefer pickup, local delivery, or shipping. Include the destination town/ZIP code and contact information as needed; no delivery or shipping payment is collected by the request form.

Layaway policy

Deposit: A minimum deposit of 50% of the item’s agreed price is required to place it on layaway, unless a supervisor authorizes an exception. No items will be held without payment.

Payment window: Customers have up to 14 calendar days from the date layaway begins to pay the remaining balance. Additionally, every active layaway must be paid in full no later than the next occurring 15th of the month, or the next business day if that 15th falls on a Sunday or holiday. The earlier applicable deadline controls. The agreed payment deadline should be provided in writing at the time of deposit.

Missed deadlines and forfeiture: If the balance is not paid within the 14-day period or the customer misses the applicable 15th deadline, the item is released back to available inventory and the deposit is forfeited, except where applicable law requires otherwise. Forfeited deposits help offset administrative and storage costs. Deposits paid on completed layaways are credited toward the purchase price.

Confirmation: Item, price, deposit amount, remaining balance, final payment date, and any supervisor-approved deposit exception must be recorded in writing. An inquiry alone does not reserve merchandise or create a layaway agreement. Merchandise is released only after payment is confirmed. Ask about layaway.

Returns, exchanges, and store credit

All sales are generally final. No cash or original-payment-method refunds. An eligible return requested within 7 calendar days of purchase may receive store credit. An eligible exchange may be requested within 30 calendar days of purchase with proof of purchase. A paper or electronic receipt is accepted. These windows are subject to the condition requirements below and any rights guaranteed by applicable law.

Items must be unused or in their original condition, with original packaging when possible. Resale items may show disclosed age or wear; please review item descriptions and request additional photos before purchase. Items showing misuse, damage from improper care, or alteration are not eligible for discretionary exchange or store credit.

Jewelry care exclusions: Examples of improper care or damage include stones dislodged by impact or pressure, metal bent by snagging or pulling, and exposure to water or chemicals where jewelry is not designed to withstand them. Proper care helps preserve jewelry; improper care voids discretionary exchange eligibility.

Nothing in this store policy removes rights or remedies required by applicable consumer-protection law.

Custom bread orders

Banana bread, zucchini bread, and seasonal baking may be available by request. Pricing, ingredients, allergens, pickup timing, and payment are confirmed before acceptance. Ask about cross-contact concerns. No order is guaranteed until confirmed.

Creative work and printing

Artwork, reprints, labels, postcards, and other printing jobs are quoted individually. Customers must have permission to reproduce artwork and provide approved files. Proofs and deadlines are agreed before production.

Consignment

Selected items may be accepted on consignment under a written agreement. We do not currently buy goods outright for cash. Commission is 10% or 20%, agreed with the owner before listing. Read the consignment policy.

Privacy

Contact and custom-order details are used to answer requests and manage transactions. We do not request card details. Where secure file storage is available, uploaded customer materials are restricted to store administrators. Privacy-conscious site analytics record aggregated page paths and referring domains without storing visitor IP addresses, cookies, or search strings. Contact us for inquiries about accessing or removing submitted information where applicable.

Earthly Treasures store policy revision: October 2026.